Return Policy

Last updated: 2024

Overview

Craftedtrlight provides professional landscape design services tailored to each client's specific needs. Due to the customized nature of our services, our return and cancellation policies are designed to protect both clients and our business while ensuring fair treatment for all parties.

Return Period

Due to the customized nature of our landscape design services, returns and cancellations are subject to specific timeframes:

Consultation services: Cancellation must be requested within 24 hours of scheduled consultation to receive a full refund
Design services: Cancellation may be requested within 7 days of contract signing, subject to fees for any completed work
Materials: Unopened, unused materials may be returned within 7 days of delivery, subject to restocking fees
Installation services: Cancellation must be requested at least 48 hours before scheduled installation start date

Return Conditions

Returns and refunds are subject to the following conditions:

Materials must be in original, unopened condition with all packaging intact
Valid proof of purchase or service agreement must be provided
All return requests must be submitted in writing to our contact email
Services must not have been substantially completed before cancellation request
Returned materials must show no signs of damage, use, or wear

Return Shipping Costs

Return shipping costs are handled as follows:

Defective or damaged items: We cover all return shipping costs
Returns due to client error or change of mind: Client is responsible for return shipping costs
Original shipping fees are non-refundable unless the return is due to our error
For local clients, items may be returned to our physical location to avoid shipping costs

Return shipping costs will be estimated and communicated before processing the return. Refunds will be issued minus return shipping costs where applicable.

Return Process

To initiate a return or cancellation, please follow these steps:

Contact us via email or phone to request a return authorization
Provide your service agreement number, order details, and reason for return
Receive return authorization and instructions from our team
Package items securely in original packaging if applicable
Ship items to our designated return address or schedule a pickup if local
Wait for inspection of returned items
Receive refund confirmation once items are inspected and approved

Return processing typically takes 5-10 business days from receipt of returned items. Refunds will be issued to the original payment method within 10-14 business days after approval.

Non-Returnable Items

The following items and services are non-returnable:

Custom-ordered or made-to-order materials designed specifically for your project
Items that have been installed or used in your landscape
Live plants, unless they are defective or dead upon delivery
Fees for services that have been substantially completed
Consultation fees once services have been provided
Items that have been damaged due to client misuse or negligence
Special order items that cannot be resold

Service Cancellation

Clients may cancel landscape design services at any time by providing written notice to Craftedtrlight. Cancellation terms and any applicable fees will be detailed in individual service agreements. Generally:

Cancellations made before design work begins may be subject to a consultation fee
Cancellations made during the design phase may be subject to fees for completed work
Cancellations made after installation begins are subject to fees for all completed work and materials ordered

Order Cancellation Policy

Orders for materials and services may be cancelled under the following conditions:

Orders cancelled before processing begins: Full refund available
Orders cancelled after processing but before shipment: Refund minus processing fees
Orders cancelled after shipment: Subject to return policy conditions and restocking fees
Custom orders: Cannot be cancelled once production begins

All cancellation requests must be submitted in writing. Cancellation of services will be governed by the terms outlined in individual service agreements.

Refund Procedure

Refunds are processed according to the following procedure:

Submit a refund request in writing with supporting documentation
Our team reviews the request and verifies eligibility based on return policy terms
Receive approval or denial notification within 5 business days
Return items if required, following return process guidelines
Items undergo inspection upon receipt
Refund amount is calculated, minus applicable fees
Refund is processed to original payment method within 10-14 business days
Receive refund confirmation via email once processed

Refunds are handled on a case-by-case basis and are subject to the terms outlined in individual service agreements. Generally:

Consultation fees are typically non-refundable once services have been provided
Design fees may be partially refundable if cancellation occurs before design work is substantially completed
Installation deposits may be refundable if cancellation occurs before materials are ordered, subject to service agreement terms
Fees for completed work are generally non-refundable

Material Returns

Landscape materials including plants, hardscape materials, and installation supplies are custom-ordered for each project. Returns and exchanges are subject to:

Unopened, unused materials may be eligible for return within 7 days of delivery, subject to restocking fees
Custom-ordered materials are generally non-returnable unless defective
Materials that have been installed are non-returnable
Live plant warranties are subject to separate terms provided at time of purchase

Warranty and Guarantee

Craftedtrlight stands behind the quality of our landscape design and installation work. We provide warranties as follows:

Workmanship is guaranteed for one year from completion date, covering defects in installation
Plant replacement guarantees vary by plant type and are detailed in service agreements
Hardscape installations carry warranties specific to materials used and installation methods
Warranties are subject to proper maintenance and care as specified in service agreements

General Legal Requirements

This Return Policy is governed by applicable consumer protection laws and regulations. Key legal requirements include:

Compliance with federal and state consumer protection laws
Fair and transparent return and refund practices
Availability of dispute resolution mechanisms for consumer complaints
Clear disclosure of return terms and conditions at point of sale
Timely processing of refunds in accordance with applicable laws

Specific terms may vary based on individual service agreements. Service agreements take precedence over this general policy where conflicts arise. All policies are subject to applicable laws and regulations.

Dispute Resolution

If you are dissatisfied with our landscape design services or have concerns about returns or refunds, we encourage you to contact us directly to discuss your concerns. We are committed to working with clients to resolve issues satisfactorily. All disputes are subject to the terms outlined in individual service agreements and our Terms of Use. If we cannot resolve a dispute through direct communication, disputes will be resolved through the dispute resolution process outlined in our Terms of Use.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on this page. Material changes will be communicated to clients with active service agreements. We encourage you to review this policy periodically.

Contact Information

If you have questions about returns, cancellations, refunds, or need to initiate a return or refund request, please contact us:

Craftedtrlight
10284 US Hwy 19 N Suite 800, Pinellas Park, FL 33782, United States
Phone: +1 727-325-6207
Email: callbackY3mxs9M

We aim to respond to all return and refund inquiries within 2 business days. For urgent matters, please call during business hours.